General Terms and Conditions

Quinton House B.V. (hereinafter: Quinton House) is registered with the Chamber of Commerce under number 82655170 and is established at Nieuwegracht 60 (3512LT) in Utrecht.

Article 1 – Definitions

In these general terms and conditions, the following terms are used with the meanings set out below, unless explicitly stated otherwise:
Offer: any written offer to the Tenant for the provision of services by the Landlord, to which these terms and conditions are inextricably linked.
Business: the natural or legal person acting in the exercise of a profession or business.
Consumer: the natural person not acting in the exercise of a profession or business.
Services: the service offered by the Landlord consists of renting furnished spaces suitable for training sessions, courses, conferences, away days, and meetings, as well as the rental of movable property (including but not limited to tables and chairs). In addition to the rental of the Rented Property, the Landlord may also provide catering or an arrangement for the Tenant.
Rented Property: the furnished spaces and movable property rented out by Quinton House.
Tenant: the Business or Consumer entering into an Agreement (at a distance) with the Landlord.
Agreement: the agreement (at a distance) for the rental of the Rented Property and the provision of additional services by Quinton House.
Landlord: the provider of the Rented Property to the Tenant, hereinafter: Quinton House.
Website: www.quintonhouse.nl

Article 2 – Applicability

These general terms and conditions apply to every Offer by Quinton House and every Agreement between Quinton House and a Tenant.
Before an Agreement (at a distance) is concluded, the Tenant will be provided with these general terms and conditions. If this is not reasonably possible, Quinton House will inform the Tenant of how these terms and conditions can be consulted, which are in any case published on the Quinton House website, so that the Tenant can easily save them on a durable medium.
Deviation from these general terms and conditions is not permitted. In exceptional circumstances, deviation may be possible if explicitly and in writing agreed upon with Quinton House.
These general terms and conditions also apply to additional, amended, and follow-up agreements with the Tenant.
If one or more provisions of these general terms and conditions are wholly or partially null and void or are annulled, the remaining provisions remain in force and the null and void/annulled provision(s) will be replaced by a provision with the same purport as the original provision.
Ambiguities regarding the content, interpretation, or situations not covered by these general terms and conditions shall be assessed and interpreted in the spirit of these general terms and conditions.
Where these general terms and conditions refer to she/her, this should also be understood as a reference to he/him/his, where applicable.
Where reference is made to Quinton House, Quinton House always acts from the relevant branch with which the Tenant has entered into an Agreement.

Article 3 – The Offer

All offers made by Quinton House are non-binding, unless explicitly stated otherwise in writing. If the Offer is valid for a limited period or under specific conditions, this will be explicitly stated in the offer. An Offer only exists once it has been recorded in writing.
The Offer made by Quinton House is non-binding. Quinton House is only bound by the Offer if the Tenant confirms acceptance in writing within 14 days and/or the Tenant has already paid the amount due. Nevertheless, Quinton House reserves the right to refuse an Agreement with a prospective Tenant on grounds justified by Quinton House.
The Offer contains a precise description of the services offered and the Rented Property with corresponding prices. The description is sufficiently detailed to enable the Tenant to make a proper assessment of the Offer. Obvious errors or mistakes in the Offer shall not be binding on Quinton House. Any images and specific details in the Offer are indicative only and cannot form the basis for any claim for damages or dissolution of the Agreement (at a distance). Quinton House cannot guarantee that the colours in images exactly match the actual colours of the Rented Property.
Offers do not automatically apply to follow-up orders.
Delivery times and deadlines stated in the Offer are indicative and do not entitle the Tenant to dissolution or compensation in the event of an overrun, unless explicitly agreed otherwise.
If the Tenant places an option on a date, Quinton House does not make any reservation or commitment. An option is not a definitive booking and no rights can therefore be derived from it. An option may be cancelled by either party at no cost.

Article 4 – Formation of the Agreement

The Agreement is formed at the moment the Tenant accepts an Offer or Agreement from Quinton House by returning a signed copy (digitally) to Quinton House, or by paying for the Rented Property.
The Tenant may submit a quote request for the Rented Property via the Quinton House website and/or by telephone. Quinton House will confirm the Agreement with the Tenant in writing, or at least by email.
Quinton House reserves the right to revoke the (signed) Agreement within 5 working days of receipt of acceptance.
If the acceptance deviates (on minor points) from the Offer, Quinton House is not bound by such deviation.
Every agreement entered into with Quinton House or project assigned by the Tenant to Quinton House is the responsibility of the company and not of any individual associated with Quinton House.
The Tenant's right of withdrawal is excluded, unless otherwise agreed.
Quinton House is not bound by an Offer if the Tenant could reasonably have expected, understood, or ought to have understood that the Offer contains an obvious error or misprint. No rights can be derived from such an error or misprint.

Article 5 – Duration of the Agreement and (Partial) Cancellation

The rental period is entered into for a fixed term and ends by operation of law on the agreed date and time.
Both the Tenant and Quinton House may dissolve the Agreement on the grounds of an attributable failure to perform the Agreement, provided the other party has been notified in writing of the default and has been given a reasonable period to fulfil its obligations, and still fails to do so correctly.
The dissolution of the Agreement does not affect the Tenant's payment obligations to the extent that Quinton House has already performed work or delivered services at the time of dissolution. The Tenant must pay the agreed fee.
Both the Tenant and Quinton House may terminate the Agreement in whole or in part in writing with immediate effect and without further notice of default if either party is granted a suspension of payments, if bankruptcy has been filed for, or if the relevant business is wound up through liquidation. In such circumstances, Quinton House is never obliged to refund amounts already received or to pay any compensation.
The Tenant is required to provide the number of persons, the number of spaces required, and any other desired services upon conclusion of the Agreement.

All services may be cancelled free of charge up to 45 days before the start date.

In the event of a reduction in the number of persons or spaces rented:

up to 4 weeks before the start date: 25% of the quoted amount relating to the reduction will be charged;
up to 2 weeks before the start date: 50% will be charged;
up to 1 week before the start date: 75% will be charged;
within 1 week before the start date: 100% will be charged.

Quinton House is at all times entitled to charge higher costs if greater expenses have been incurred in the performance of the Agreement.

If the Tenant uses the Rented Property (unlawfully) for a longer period, or if the number of persons stated has changed without prior consultation, the Tenant will owe Quinton House the costs incurred at the agreed (hourly) rate on a post-calculation basis.
If Quinton House cancels the Agreement more than 45 days before the start of the rental period, no costs will be charged to the Tenant. Quinton House is not liable in such cases for any resulting costs the Tenant may incur.
If the Tenant cancels the Agreement prematurely due to an epidemic/pandemic because the Tenant's (company) policy is stricter than the policy applied by the government, costs will be charged by Quinton House. The government's policy is always leading for Quinton House.

Article 6 – Performance of the Agreement

Quinton House will perform the Agreement to the best of its knowledge and ability.
The Agreement on the basis of which Quinton House performs the services is leading for the scope and extent of the services. The Agreement will only be performed for the benefit of the Tenant. Third parties cannot derive any rights from the content of the services performed under the Agreement.
The information and data provided by the Tenant form the basis on which Quinton House's services and prices are determined. Quinton House reserves the right to adjust its services and prices if the information provided proves to be incorrect or incomplete. If there are changes to the (business) details of the Tenant, the Tenant must notify Quinton House as soon as possible.
The performance of the Services is based on the information provided by the Tenant. If the information needs to be changed, this may affect any established planning. Quinton House is never liable for adjustments to the planning. If the commencement, progress, or delivery of the Services is delayed because, for example, the Tenant has not provided all required information in time or in the desired format, provides insufficient cooperation, an advance payment has not been received by Quinton House in time, or delays arise due to other circumstances within the Tenant's risk and responsibility, Quinton House is entitled to a reasonable extension of the delivery period. All damage and additional costs resulting from such delays are for the account and risk of the Tenant.
Where required for the proper performance of the Agreement, Quinton House reserves the right to have certain work performed by third parties at its own discretion.
Quinton House may require the Tenant to provide security prior to commencing performance of the Agreement, in the form of a deposit or advance payment.
Quinton House is not liable for damage of any kind arising from Quinton House having relied on incorrect or incomplete information provided by the Tenant, unless Quinton House was aware of such inaccuracy or incompleteness.
The Tenant indemnifies Quinton House against any claims by third parties who suffer damage in connection with the performance of the Agreement and which are attributable to the Tenant.

Article 7 – Catering/Arrangement

If instructed to do so, Quinton House may provide catering or an arrangement (breakfast, lunch, dinner, and drinks reception) for the Tenant and any third parties.
The Tenant is required to provide the desired catering and number of persons upon conclusion of the Agreement. Up to 3 working days before the planned date, the Client may make a change of up to 15% of the number of persons free of charge. If the change exceeds this percentage, or if the change takes place within 3 working days before the planned date, costs will be charged by Quinton House.
The Tenant is required to follow any warnings, instructions, and product and/or usage guidelines provided by Quinton House regarding the catering provided. Quinton House is not liable for any damage resulting from failure to follow such instructions.
Quinton House will provide vegan, gluten-free, lactose-free, and cow's milk-free meals upon request.
Quinton House will provide special meals for persons with a nut and/or peanut allergy upon request. Meals may always contain traces of nuts and/or peanuts.
Quinton House is not liable for damage resulting from the Tenant's failure to communicate allergies, or failure to do so in time or in full.
Soft drinks will be charged on a post-calculation basis, unless otherwise agreed in writing.

Article 8 – Rules of Use and Tenant Obligations

The Tenant must treat the Rented Property as a good tenant would. The Tenant is required to use the Rented Property properly and personally in accordance with its intended purpose under the Agreement.
The Tenant is required to use the Rented Property solely for the purpose agreed between the parties.
The Tenant bears independent responsibility for the management and use of the space made available by Quinton House.
Subletting is prohibited unless the Tenant has obtained explicit written permission from Quinton House to sublet the Rented Property to third parties.
In the event of subletting, the Tenant is liable for use by that third party in the same manner as agreed for the Tenant's own use under these terms and conditions.
The Tenant is required to use the Rented Property in such a way that no laws, local regulations, or other government regulations are violated, and that no risk arises that any government permit or exemption will or may be revoked.
The Tenant is required to use the Rented Property in such a way that neither the Tenant nor the use of the Rented Property causes nuisance or inconvenience of any kind to Quinton House, neighbours, or the wider surroundings.
The Tenant is prohibited from altering or adding to the Rented Property in whole or in part without prior written consent from Quinton House. Quinton House is only obliged to cooperate if such changes are necessary for the effective use of the Rented Property.
Alterations and additions made or taken over by the Tenant do not form part of the Rented Property and must be undone or removed by the Tenant at or before the end of the Agreement, unless otherwise agreed by the parties in writing.
The Tenant is required to make the Rented Property available to Quinton House in a clean condition at the end of the rental period. If inspection reveals that the Rented Property has not been returned clean, the additional cleaning costs will be charged to the Tenant.
The Tenant has no right to any compensation for unjust enrichment of Quinton House or any third party in connection with alterations or additions made or taken over by the Tenant that are not undone or removed at or after the end of the Agreement for any reason, unless explicitly agreed otherwise in writing.
The Tenant is required to provide all information requested by Quinton House, as well as any relevant attachments and related data, in a timely manner and/or before the start of the rental period and in the desired format.
Quinton House is not obliged to verify the accuracy and/or completeness of the information provided to it, nor to update the Tenant if that information changes over time.
Quinton House may request additional information if necessary for the performance of the Agreement. In the absence of such information, Quinton House is entitled to suspend performance until the information is received, without being obliged to pay any compensation.
The Tenant is not permitted to attach (advertising) signs to the door of the Rented Property or anywhere else visibly outside or inside the Rented Property.
The Tenant must insure and keep insured its own property, employees, and any third parties visiting the Tenant during the term of the agreement.
The Tenant must comply with the house rules of Quinton House. Violation may result in dissolution of the Agreement and denial of access to the Rented Property.
Lost and found items will not be kept by Quinton House for longer than 30 days. If the Tenant has lost a possession, they must contact Quinton House directly. Quinton House will not contact the Tenant in this regard.

Article 9 – Obligations of Quinton House

Quinton House will perform the Agreement to the best of its knowledge and ability and is required to make the Rented Property available to the Tenant to the extent necessary for the agreed use.
Quinton House will deliver the Rented Property in good condition and free from defects perceptible to an expert, except where maintenance defects and/or other defects have been stated.
Where required for the proper performance of the Agreement, Quinton House reserves the right to have certain work performed by third parties at its own discretion.

Article 10 – Delivery

The Tenant is required to take delivery of the Rented Property at the time it is made available under the Agreement, even if this occurs earlier or later than agreed.
If the commencement, progress, or delivery of the Agreement is delayed due to circumstances within the Tenant's risk and responsibility, Quinton House is entitled to a reasonable extension of the delivery period. All agreed delivery periods are never final deadlines. The Tenant must notify Quinton House in writing of the default and allow a reasonable period for delivery. The Tenant is not entitled to any compensation due to delay.
If Quinton House requires information from the Tenant for the performance of the Agreement, the delivery period does not commence until the Tenant has provided all necessary information.

Article 11 – Additional Work and Amendments

If during performance of the Agreement it becomes apparent that the Agreement needs to be amended, or if the Tenant requests additional work to achieve the desired result, the Tenant is required to pay for this additional work at the agreed rate. Quinton House is not obliged to comply with this request and may require that a separate Agreement be concluded and/or that the matter be referred to a qualified third party.
If the additional work results from negligence on the part of Quinton House, or Quinton House made an incorrect assessment or could reasonably have foreseen the relevant work, these costs will not be charged to the Tenant.
If a fixed price has been agreed for the Services, Quinton House will inform the Tenant of the additional costs and financial consequences of the extra work.
If a fixed price has been agreed for certain Services, and the performance of those Services leads to additional work that cannot reasonably be considered included in the fixed price, or if the price needs to be increased due to incorrect information provided by the Tenant relevant to the pricing, Quinton House is entitled to charge these costs to the Tenant after consultation.

Article 12 – Defects

Quinton House warrants that the Rented Property complies with the Agreement as concluded between the parties.
Quinton House is required to remedy defects at the Tenant's request, unless this is impossible or the costs of remedying the defects cannot reasonably be required of Quinton House.
Any damage or loss must be reported to Quinton House immediately, and no later than within 24 hours. Where agreed, Quinton House will arrange for further handling and/or repair of the damage. The Tenant is required to follow Quinton House's instructions.
The Tenant is personally liable for the following costs and damages, and indemnifies Quinton House against: damage due to loss of and within the Rented Property and/or associated documents; damage not covered by the Tenant's insurer for any reason; damage caused by the Tenant's own negligence.
Defects in alterations or additions made or taken over by the Tenant, and defects in the Rented Property resulting from such alterations or additions, are not considered defects within the meaning of Article 7:204 of the Dutch Civil Code and give the Tenant no claims against Quinton House.
Hidden defects — defects that the Tenant did not and could not reasonably have discovered upon thorough inspection — must be reported to Quinton House in writing immediately upon discovery.

Article 13 – Prices

During the validity period of the Offer, the prices of the services offered will not be increased, except in the event of changes in VAT rates.
The prices stated in the Offer are exclusive of VAT, unless otherwise agreed.
The Tenant is required to fully reimburse the costs of third parties engaged by Quinton House with the Tenant's approval, unless explicitly agreed otherwise.
The prices stated in the Offer are based on the cost factors applicable at the time the Agreement is concluded, such as import and export duties, freight and unloading costs, insurance, and any levies and taxes.
The parties may agree that the Tenant must pay an advance. If an advance has been agreed, the Tenant must pay it before performance of the services commences.
Quinton House is entitled to increase current prices and rates annually in line with applicable inflation rates. This also applies to other price changes during the Agreement and for new Agreements.

Article 14 – Payment and Collection Policy

Payment must be made in the currency invoiced via the indicated method, unless otherwise agreed.
The Tenant cannot derive any rights or expectations from a previously issued estimate, unless explicitly agreed otherwise between the parties.
The Tenant must make payment in full to the bank account and details provided by Quinton House. Parties may only agree on a different payment term with the explicit written consent of Quinton House.
If a periodic payment obligation has been agreed with the Tenant, Quinton House is entitled to adjust the current prices and rates in writing with a notice period of 3 months.
In the event of the death, bankruptcy, attachment, or suspension of payments of the Tenant, all amounts owed to Quinton House become immediately due and payable, and the Rented Property must be returned to Quinton House immediately.
Quinton House reserves the right to apply payments received from the Tenant first to costs, then to accrued interest, and finally to the principal sum and current interest.
If the Tenant fails to meet its payment obligation and has not done so within the 14-day payment term, a Business Tenant will be in default by operation of law. A Consumer Tenant will first receive a written notice with a 14-day period to meet the payment obligation, including a statement of extrajudicial costs if the Consumer fails to meet its obligations within that period.
From the date the Tenant is in default, Quinton House will, without further notice, claim statutory interest from the first day of default until full payment, and reimbursement of extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code, calculated according to the scale from the Extrajudicial Collection Costs Decree of 1 July 2012.
If Quinton House has incurred higher or additional costs that are reasonably necessary, these costs are eligible for reimbursement. Legal and enforcement costs are also for the account of the Tenant.

Article 15 – Warranty

Quinton House warrants that the Rented Property complies with the Agreement, the specifications stated in the Offer, its suitability and/or soundness, and the applicable legal rules and regulations at the time the Agreement was concluded.

Article 16 – Privacy, Data Processing and Security

Quinton House handles the (personal) data of the Tenant with care and will only use it in accordance with applicable standards. If requested, Quinton House will inform the data subject accordingly. Questions about data processing and further information can be submitted to Quinton House by email.
The Tenant is solely responsible for the processing of data handled using a Quinton House service. The Tenant also warrants that the content of the data is not unlawful and does not infringe any third-party rights. In this context, the Tenant indemnifies Quinton House against any (legal) claims related to such data or the performance of the Agreement.
If Quinton House is required under the Agreement to provide information security, such security will meet the agreed specifications and a security level that, given the state of technology, the sensitivity of the data, and the associated costs, is not unreasonable.

Article 17 – Suspension and Dissolution

Quinton House is entitled to suspend the fulfilment of its obligations or to dissolve the Agreement if the Tenant fails to fulfil, or fails to fully fulfil, its (payment) obligations under the Agreement.
Furthermore, Quinton House is entitled to dissolve the Agreement between it and the Tenant, insofar as it has not yet been performed, without judicial intervention, if the Tenant fails to fulfil, or fails to do so in time or properly, the obligations arising from any Agreement concluded with Quinton House. Quinton House is not liable in that case for any damage, on any grounds, resulting from the suspension of its activities.
Quinton House is also entitled to dissolve the Agreement without prior notice of default if circumstances arise that make performance of the Agreement impossible or no longer reasonably required under standards of reasonableness and fairness, or if other circumstances arise that reasonably cannot be expected to leave the Agreement unchanged.
If the Agreement is dissolved, all amounts owed by the Tenant to Quinton House become immediately due and payable. If Quinton House suspends performance, it retains its rights under law and the Agreement.
Upon termination of the rental period, the Tenant immediately loses the right to use the Rented Property.
Quinton House is entitled to reclaim all of its property when the Agreement is dissolved.
Quinton House always retains the right to claim damages.

Article 18 – Limitation of Liability

In the event of an attributable failure on the part of Quinton House, Quinton House is only obliged to pay damages if the Tenant has notified Quinton House in writing of the failure within 14 days of discovery and Quinton House has not remedied the failure within a reasonable period.
The Tenant is liable for all damage to the Rented Property, unless the Tenant proves that neither the Tenant nor persons for whom the Tenant bears responsibility are at fault.
Quinton House is not liable for damage resulting from the use of the Rented Property.
Quinton House is not liable for any damage arising from failure to make the Rented Property available in time, unless such delay results from Quinton House's own intent or gross negligence.
Quinton House is never liable for improper use of the Rented Property beyond its control during the rental period.
If damage occurs during the rental period, the Tenant is required to compensate all damage that is not covered by warranty and/or that Quinton House cannot remedy free of charge.
If the Tenant unlawfully retains the Rented Property after the end of the Agreement, Quinton House may claim compensation based on the rental price for the period during which it is deprived of the Rented Property.
If performance of the Agreement results in liability for Quinton House, that liability is limited to the total amount invoiced under the Agreement, but only with respect to direct damage suffered by the Tenant, unless the damage results from intent or fault on the part of Quinton House. Liability is in any case limited to the amount paid out by the insurer per claim per year.
Quinton House is not liable for consequential damage, indirect damage, business damage, loss of profit and/or suffered losses, missed savings, damage due to business interruption, financial losses, delay damages, interest damages, or immaterial damages.
Quinton House is not liable for damage resulting from any act or omission based on (incomplete and/or incorrect) information on its website(s) or linked websites.
Quinton House is not responsible for errors and/or irregularities in the functionality of the website and is not liable for disruptions or unavailability of the website for any reason.
The Tenant indemnifies Quinton House against all third-party claims resulting from a defect in a service provided by the Tenant to a third party that also consisted of services provided by Quinton House, unless the Tenant can demonstrate that the damage was caused solely by Quinton House's service.
Any advice delivered by Quinton House based on incomplete or incorrect information provided by the Tenant is never grounds for liability on the part of Quinton House.
The content of advice delivered by Quinton House is non-binding and advisory in nature only. The Tenant independently decides whether to follow Quinton House's proposals and advice. All consequences of following such advice are for the Tenant's account and risk.
If a third party is engaged by or on behalf of the Tenant, Quinton House is never liable for the actions and advice of that third party.
All claims by the Tenant arising from a failure on the part of Quinton House lapse if not reported to Quinton House in writing and with reasons within one year of the Tenant becoming aware, or reasonably being able to become aware, of the relevant facts. All claims by the Tenant lapse in any case one year after the end of the Agreement.

Article 19 – Confidentiality

Quinton House and the Tenant undertake to maintain confidentiality regarding all confidential information obtained in the context of the Agreement. Confidentiality also applies where it can reasonably be expected that the information is confidential. The obligation of confidentiality does not apply if the information is already public knowledge, is not confidential, and/or was not disclosed to Quinton House by the Tenant during the Agreement and/or was obtained by Quinton House in another way.
If Quinton House is required by law or court order to disclose confidential information to a third party designated by law or a competent court, and cannot invoke a right of privilege, Quinton House will not be liable for any damages, and this will not give the Tenant grounds for dissolution of the Agreement.

Article 20 – Indemnification and Accuracy of Information

The Tenant is solely responsible for the accuracy, reliability, and completeness of all data, information, documents, and/or materials provided to Quinton House in connection with an Agreement, as well as for data obtained from third parties and provided to Quinton House for the performance of the Agreement.
The Tenant indemnifies Quinton House against any liability arising from the failure to provide, or failure to provide in time, all correct, reliable, and complete data, information, documents, and/or materials.
The Tenant indemnifies Quinton House against all claims by the Tenant and third parties engaged or working under the Tenant, as well as the Tenant's customers, based on the failure to obtain any required permissions and/or consents in connection with the performance of the Agreement.

Article 21 – Force Majeure

Quinton House is not liable when it is unable to fulfil its obligations under the Agreement due to a force majeure situation, nor can it be required to fulfil any obligation if it is prevented from doing so by a circumstance not attributable to its fault and not within its responsibility under law, legal act, or generally accepted standards.
Force majeure includes but is not limited to: (i) force majeure on the part of Quinton House's suppliers, (ii) failure by suppliers recommended or prescribed by the Tenant to properly fulfil their obligations, (iii) defectiveness of goods, equipment, software, or materials of third parties, (iv) government measures, (v) power failures, (vi) internet, data network, and telecommunications failures (e.g. cybercrime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, (x) strikes at Quinton House, and (xi) other situations beyond Quinton House's control that temporarily or permanently prevent fulfilment of its obligations.
Quinton House is entitled to invoke force majeure if the circumstance preventing (further) performance occurs after Quinton House was due to perform.
During the period of force majeure, parties may suspend their obligations under the Agreement. If this period exceeds two months, either party is entitled to dissolve the Agreement without any obligation to compensate the other party.
To the extent that Quinton House has already partially performed its obligations at the time force majeure occurs, or will be able to do so, and this partial performance has independent value, Quinton House is entitled to invoice the performed or yet to be performed portion separately. The Tenant is required to pay this invoice as if it were a separate Agreement.

Article 22 – Complaints

If the Tenant is dissatisfied with the Rented Property and/or has complaints about the (performance of the) Agreement, the Tenant must report these as soon as possible, and no later than 14 calendar days after the relevant cause of the complaint. Complaints can be submitted via info@quintonhouse.nl with the subject line "Complaint".
The complaint must be sufficiently substantiated and/or explained by the Tenant in order for Quinton House to process it.
Quinton House will respond substantively to the complaint as soon as possible, and no later than within 7 calendar days of receipt.
The parties will endeavour to reach a joint solution.

Article 23 – Applicable Law

Dutch law applies to every Agreement between Quinton House and the Tenant. The applicability of the Vienna Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Quinton House reserves the right to amend these general terms and conditions and will notify the Tenant accordingly.
In the event of translations of these general terms and conditions, the Dutch version prevails.
In the event of any dispute regarding the content or interpretation of these general terms and conditions, the Dutch text is always decisive. Quinton House reserves the right to amend these general terms and conditions unilaterally.
All disputes arising from or in connection with the Agreement between Quinton House and the Tenant will be settled by the competent court of Midden-Nederland, Utrecht, unless mandatory provisions of law lead to the jurisdiction of another court.

Utrecht, 31 August 2022